'Seller' means Beauty Fragrances and the company's web site: www.beautyfragrances.co.uk 'Customer' means the person or company to whom this document is addressed.
These terms and conditions are applicable to the supply of products made by the Seller, hereafter referred as Beauty Fragrances, to the buyer hereafter referred as the Customer.
2.1 All prices are quoted in British Sterling and are inclusive of VAT, unless otherwise specified.
2.2 All prices are exclusive of postage and packing.
Payments must be made in British Sterling unless otherwise specified, and accept the following payment methods
Major credit cards as listed: Visa, MasterCard, Delta, American Express, Switch, Solo, Maestro and Visa Electron
4. PASSING OF PROPERTY
Beauty Fragrances shall retain the property of the goods until full payment has been made by the customer and has been received.
5. PASSING OF RISK
The risk in the goods shall pass to the Customer on delivery, as defined in clause 6.3 below.
6.1 Delivery dates: Any date or period for delivery shall be considered as indicative only, although it is our policy to try to despatch all orders within 1-3 working days. Any products not available at the time of your order will be sent to you, as soon as possible, when received from the manufacturer. Beauty Fragrances Ltd cannot be held responsible for delays in the delivery caused by the manufacturer, or any other third party.
Orders will be shipped via various Royal Mail Services dependant on order value and delivery requirements. Beauty Fragrances have the right to fluctuate these prices in proportion with their costs for shipping.
6.3 PASSING OF RISK In the event of an order being lost by a third party, Beauty Fragrances bears no risk once it has left their trading premises. Where goods have been received damaged, a refund/exchange application will only be acknowledged if the goods are returned together with their original packaging within 14 days of order to Beauty Fragrances trading address (see clause 13). Where the goods are signed for, the customer bears the risk once the goods are signed for. If a customer believes that a parcel has been tampered with, it is their responsibility to refuse to sign for the goods. In the event of either of the above, Beauty Fragrances Ltd will forward a claim to Royal Mail on the behalf of the customer.
This is not a guarantee and Beauty Fragrances have the right to refuse any application. Any refund/exchange given is at the discretion of the management of Beauty Fragrances. Failure to give accurate information while making a claim may lead to a prosecution from Royal Mail.
The Customer shall inspect the goods within a reasonable time after their receipt and shall be deemed to have accepted the goods unless within 14 days after their receipt the Customer shall have notified the seller that the goods are rejected. (This does not however affect the customer’s statutory rights). If no such action has been taken, Beauty Fragrances shall consider the products being as described, of satisfactory quality and fit for their purposes, and may not accept any reject at a later date.
8. RETURNS PROCEDURE
8.1 If the goods are to be rejected in the time limit set in clause 7 above, the Customer shall comply with the return procedure as defined in clause 8.2, below. Beauty Fragrances Ltd will not accept any returned goods should the return not follow the aforementioned return procedure.
8.2 The Customer must send all returns within 14 days of receipt to :
Returns Dept, Beauty Fragrances, 23 King Street, Cambridge, Cambridgeshire, CB1 1AH.
Any opened or damaged products will not be eligible for a refund/exchange. It is advisable that a certificate of posting is obtained.
8.3 In cases where the rejection of the goods is due to a defect or discrepancy in the order, the Customer is entitled to a full refund or replacement. The faulty or damaged product must be returned to Beauty Fragrances Ltd before the refund or replacement can be issued.
8.4 In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction, the Customer is entitled to a partial refund (full refund less postage costs) only. Goods must be returned to Beauty Fragrances Ltd before the partial refund can be issued.
8.5 In cases where the customer does not sign for the goods on delivery or for whatever reason, they are not accepted by the customer and returned, we will offer either to re-send the package (which will incur the original shipping charges again), or to refund the original payment minus shipping charges.
9.1 Cancellations are only accepted if the Customer complies with the following cancellation procedure and before the order has been despatched. If the order has been despatched prior to the cancellation, the return procedure as defined in clause 8 (8.2 and 8.4) above will apply. If the procedure is not respected, the order will be considered valid and the Customer will remain liable for the full payment.
9.2 Cancellations can be made via Beauty Fragrances cancellations email address Contact Us. If the goods have already been despatched, Beauty Fragrances Ltd cannot refund any monies spent on postage & packaging. (clause 8.2 & 8.4)
Credit card details are not retained. The only information stored is a customer's transaction history, name, contact tel, address & e-mail address. These may be used for marketing purposes by Beauty Fragrances only.
11. LICENCE AGREEMENT
The Customer shall respect all licence agreements delivered by the copyright owners.
Beauty Fragrances cannot be held responsible or liable for any misuses conducted by the Customer or any third party. All trademarks shown on www.beautyfragrances.co.uk belong to their registered owners and must not be copied without prior permission.
These terms and conditions are governed and shall be interpreted in accordance with English Law. Any person attempting to make fraudulent credit card transactions will be prosecuted with no exception.
13. REGISTERED ADDRESS
Beauty Fragrances, 23 King Street, Cambridge, Cambridgeshire, CB1 1AH
email: Contact Us
(Your statutory customer rights are not affected.)